Terms and Conditions

Terms & Conditions Shukla Financial Services

Effective Date: 17/08/2026

Last Updated: 17/08/2026

These Terms & Conditions (“Terms”) govern access to and use of the website, loan enquiry facilities, application process, and financial services offered by Shukla Financial Services (“Company”, “we”, “us”, or “our”).

By accessing this website, submitting an enquiry, or applying for a loan, you (“Applicant”, “Customer”, “Borrower”, or “you”) acknowledge that you have read, understood, and agreed to these Terms.

1. About the Company

Shukla Financial Services provides financial services subject to its applicable business structure, contractual documentation, internal credit policies, and applicable laws and regulations.

The Company shall disclose its applicable business registration/licence details, registered/operating address, contact information and other legally required particulars on the website and/or relevant documentation.

The Company does not represent itself as an RBI-regulated bank or NBFC unless separately authorised and expressly stated in writing. Customers should rely only on the regulatory and registration information actually displayed by the Company.

2. Nature of Loan Product

The Company currently offers personal loan facilities, subject to eligibility, verification, assessment, availability of funds and final approval.

Indicative loan parameters:

• Minimum Loan Amount: ₹30,000
• Maximum Loan Amount: Up to ₹2,00,000
• Tenure: 12 to 24 months
• Interest rate- 3% to 7%
• Application/Service Fee: ₹2,860, where applicable
• Other Charges: As specifically disclosed in the applicable loan documentation.

The above amounts are indicative and do not constitute a guarantee of loan approval.

3. Eligibility

Loan eligibility may depend on factors including, but not limited to:

1. Age and identity of the applicant.
2. Employment and income status.
3. Salary/pension income.
4. Existing financial obligations.
5. Residence and employment stability.
6. Banking history.
7. Verification results.
8. Repayment capacity.
9. Documents submitted.
10. Internal credit/risk assessment.
11. Any other factor considered relevant under the Company’s lending policy.

Meeting the basic eligibility criteria does not create an automatic right to receive a loan.

4. Loan Approval

All loan applications are subject to the Company’s assessment and approval process.

The Company reserves the right to:

• Approve an application;
• Approve a lower amount than requested;
• Request additional documents;
• Request additional verification;
• Keep an application pending;
• Decline an application; or
• Cancel an application where information is incomplete, inaccurate, misleading or unverifiable.

No employee, agent, representative or third party is authorised to guarantee loan approval unless such approval is formally issued by the Company in writing.

5. Interest Rate

The applicable interest rate shall be clearly communicated to the customer before execution of the loan agreement.

The customer should carefully review:

• Applicable interest rate;
• Rate period/frequency;
• Total repayment obligation;
• EMI amount;
• Number of instalments;
• Processing fee;
• Application/service fee;
• Taxes, where applicable;
• Late payment charges;
• Other applicable charges.

The website’s indicative rate must not be treated as the final rate applicable to every customer.

The final rate shall be specified in the sanction letter/loan agreement or other applicable contractual document

6. APR / Annualised Cost Disclosure

The Company shall disclose the applicable Annual Percentage Rate (APR), annualised cost, or equivalent legally applicable measure, as required for the relevant product and jurisdiction.

The final annualised cost should take into account applicable interest and relevant fees/costs in accordance with the method required under applicable law.

The actual APR/equivalent rate must be calculated from the Company’s final repayment schedule and applicable charges

7. Representative Loan Example

A representative example shall be provided on the website/application interface and/or relevant loan.

8. Fees and Charges

All applicable fees and charges shall be disclosed to the customer before the customer becomes contractually obligated, wherever required by law.

Possible charges may include:

• Application/service fee;
• Processing fee;
• Documentation charges, where applicable;
• Verification charges, where applicable;
• Late payment charges;
• Cheque/ECS/NACH dishonour charges, where applicable;
• Collection/recovery-related charges permitted by law;
• Other charges specifically disclosed in the loan agreement.

No undisclosed charge shall be imposed on the customer.

Any applicable tax shall be charged in accordance with applicable law.

9. Application Fee

Where applicable, an application/service fee of ₹2,860 may be charged.

The refundability/non-refundability of such fee shall be clearly disclosed to the applicant before payment and shall be subject to applicable law.

10. Documents and Verification

Applicants may be required to submit documents including:

• PAN Card;
• Aadhaar Card or other legally accepted identity document;
• Address/residence proof;
• Employment proof;
• Salary slips;
• Recent bank statements;
• Job ID/employee identification;
• Appointment/employment documentation;
• Photographs;
• Other documents reasonably required for verification.

The Company may independently verify information provided by the applicant.

Submission of documents does not guarantee approval.

11. Accuracy of Information

The applicant is responsible for ensuring that all information submitted is:

• Accurate;
• Complete;
• Current;
• Genuine; and
• Legally obtained.

Providing false, forged, manipulated or misleading information may result in rejection, cancellation or other action permitted under the loan agreement and applicable law.

12. Bank Account and Payment Information

Customers must provide correct banking information.

Loan disbursement, EMI collection and other payment mechanisms shall be carried out through the methods specified in the applicable documentation.

Customers should not make payments to any individual employee’s personal bank account, personal UPI ID or unauthorised payment channel.

Official payment instructions communicated by the Company should be followed.

13. EMI Repayment

The borrower is responsible for making EMI payments on or before the applicable due date.

Failure to pay an EMI on time may result in:

• Late payment charges, where applicable;
• Additional contractual charges;
• Collection follow-up;
• Impact on the customer’s financial/credit records where reporting is legally applicable;
• Other remedies available under the loan agreement and applicable law.

The exact consequences will be specified in the applicable loan documentation.

14. Default

A borrower may be considered in default in accordance with the conditions specified in the loan agreement.

In the event of default, the Company may exercise remedies available under the applicable agreement and law.

No recovery or collection activity shall authorise harassment, intimidation, threats, unlawful access to personal information, or any other prohibited conduct.

15. Prepayment / Foreclosure

Prepayment, part-payment or foreclosure shall be governed by the applicable loan agreement and prevailing law.

Any applicable charges shall be disclosed to the customer before the transaction.

16. No Guarantee of Approval

The website is intended to provide information and facilitate loan enquiries/applications.

Submission of an online enquiry or application does not guarantee sanction or disbursement.

Loan approval is subject to verification, eligibility, credit/risk assessment, documentation and final approval.

17. Customer Consent

By submitting an application, the applicant confirms that the applicant has voluntarily provided the information required for processing the application and consents to its use for legitimate purposes connected with:

• Application processing;
• Identity verification;
• Document verification;
• Risk assessment;
• Loan servicing;
• Communication;
• Compliance;
• Fraud prevention; and
• Other purposes permitted by applicable law.

18. Privacy and Data Protection

Customer information shall be handled in accordance with the Company’s Privacy Policy and applicable data-protection laws.

The Company shall take reasonable measures to protect customer information against unauthorised access, use, alteration or disclosure.

Customers should not share OTPs, passwords, PINs or other confidential authentication information with unauthorised persons.

19. Third-Party Services

The Company may use third-party service providers for legitimate business purposes such as:

• Payment processing;
• Identity verification;
• Communication;
• Technology infrastructure;
• Document verification;
• Analytics;
• Fraud prevention; and
• Other operational requirements.

Such services may be subject to the respective third party’s terms and privacy policies.

20. Website Information

The information provided on this website is for general informational purposes.

Rates, fees, eligibility criteria, loan amounts and other product information may be updated from time to time.

Where there is any difference between website information and the executed loan agreement, the applicable contractual documentation shall prevail, subject to applicable law.

21. No Misrepresentation

The Company shall not knowingly make misleading representations regarding:

• Loan approval;
• Interest rates;
• Fees;
• Government affiliation;
• RBI/NBFC status;
• Guaranteed approval;
• Credit score;
• Processing time;
• Loan amount; or
• Customer benefits.

Customers should independently verify any regulatory or accreditation claim displayed on the website.

22. Customer Responsibilities

Customers are responsible for:

1. Reading the loan agreement before signing.
2. Understanding the interest and charges.
3. Providing genuine documents.
4. Keeping contact information updated.
5. Paying EMIs on time.
6. Maintaining sufficient funds where an authorised electronic/cheque repayment mechanism is used.
7. Informing the Company about material changes affecting repayment.
8. Protecting confidential login and authentication information.

23. Communications

The Company may communicate with customers through legally permissible channels, including:

• Telephone;
• SMS;
• Email;
• WhatsApp or other messaging platforms;
• Written communication; and
• Other authorised communication channels.

Customers may contact the Company through the official contact details published on the website.

24.Customer Support & Grievance Redressal

Customers may contact Shukla Financial Services regarding any query, complaint, service request, or concern through the following official channels:

Email: support@shuklafinservices.co.in

Phone: 9088817811,9477704263

Business Address: 73A, Ganesh Chandra avenue, Room no-303 & 205, Near Axis Bank, Kolkata- 700013

Working Hours: [e.g., Monday–Saturday, 10:00 AM–7:00PM]

All complaints and service requests will be reviewed and addressed within a reasonable time in accordance with the Company’s internal process and applicable laws

25. Website Security

The Company takes reasonable measures to maintain website security. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users should exercise reasonable caution while accessing financial services online.

26. Intellectual Property

All website content, including text, graphics, logos, designs, trademarks, photographs and other materials, belongs to or is lawfully used by the Company unless otherwise stated.

Unauthorised copying, reproduction, modification or commercial use is prohibited.

27. Changes to Terms

The Company may update these Terms from time to time to reflect changes in:

• Products;
• Processes;
• Applicable laws;
• Regulatory requirements;
• Technology; or
• Business operations.

The updated version shall be published on the website with the applicable effective date.

28. Governing Law and Jurisdiction

These Terms shall be governed by the laws applicable in India.

Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts/authorities at Kolkata, West-Bengal.

29. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions shall continue to remain effective to the extent permitted by law.

30. Entire Understanding

These Terms, together with the Privacy Policy, applicable Fee Schedule, Loan Application, Sanction Letter, Loan Agreement and other applicable documents, constitute the terms governing the relevant customer relationship.

In case of inconsistency, the legally applicable executed agreement and mandatory legal requirements shall prevail.

IMPORTANT WEBSITE DISCLOSURE

Loan Disclosure

Personal Loan | ₹30,000 to ₹2,00,000 | Tenure: 12–24 Months

Interest Rate: 3% to 7%

Application/Service Fee: ₹2,860

Loans are subject to eligibility, verification, documentation, repayment capacity and final approval. Approval is not guaranteed.

Physical Address: 73A, Ganesh Chandra Avenue, Room no-303 & 205, Near Axis bank, Kolkata -700013

Customer Care: 9088817811, 9477704263

Email: support@shuklafinservices.co.in